phone, when playing the margins, your customers dont want to spend their gains on phone bills just to contact you. ThinkMarkets and their English, Japanese and Chinese chat is a great example of such implementation. ThinkMarkets, supervising chats and offering advice can be a great customer service training method for new agents. Traders never have to search for the live chat icon, as it used to happen with other solutions before. Forex trading platforms can use various reporting options to measure the satisfaction levels of their clients. Its also impossible to provide a toll-free number for every country. One aiuto forex trading of the reasons why international clients will choose live chat over phone when seeking advice will be the lower cost. After all, we do it too. LiveChat is quite user friendly and easy to spot on the website.
We fully understand your need to provide support at all times. According to Yana Marinova from Tier1FX, the need for continued support is what sets the industry apart from retails sales: Unlike retail sales, forex accounts need ongoing support and existing clients make multiple and long-term investments when they are satisfied with the support they get.
A 24/7 service is absolutely necessary. Tier1FX, our support is available 24/7 too. You also cant have a toll-free number for every country. According to Christopher Reynolds, Director. Live chat provides quicker and more interactive support than emails and eliminates the cost of phone calls. Traders will know exactly how to get in touch with you when they have a question. Potential clients will need advice at every part of day and night. Another feature favored by forex trading companies is the ability to offer chat for customers living all over the globe. Christopher Reynolds, Director. By closely observing the fluctuations and noticing the chats that contributed to the change, they are able to pinpoint potential flaws in their service.